Refund Policy

Last updated: 12/01/2025

At Mindroot LLC, your satisfaction is important to us. Please review our return and refund policy carefully before making a purchase.

Returns

We accept returns within 14 days of delivery for eligible items.

To be eligible for a return:

• The item must be unused, unworn, and in its original packaging

• The item must be in the same condition as received

• Proof of purchase (order number or receipt) is required

Non-Returnable Items

The following items are not eligible for return:

• Used, damaged, or altered items

• Items returned after the 14-day return window

• Final sale or clearance items (if applicable)

Return Process

To initiate a return, please contact us at info@vitaleats.net with your order number and reason for return.
Do not send items back without prior authorization.

Customers are responsible for return shipping costs, unless the item arrived damaged or defective.

Damaged or Defective Items

If your item arrives damaged or defective, please email us within 48 hours of delivery with:

• Your order number

• Clear photos showing the issue

We will evaluate the issue and offer a replacement or full refund at no additional cost.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

• Approved refunds will be issued to the original payment method

• Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider

Exchanges

We do not offer direct exchanges. If you need a different item, please return the original product and place a new order.

Order Cancellations

Orders can be canceled within 12 hours of purchase. Once an order has been processed or shipped, it cannot be canceled.

Contact Information

For questions about returns, refunds, or cancellations, please contact us:

Mindroot LLC
📧 Email: info@vitaleats.net